· COVID-19 PROTOCOLS
Please note that the wearing of face masks in our school is mandatory for all ages, no exceptions. Our classrooms are equipped with plexiglass dividers, our teachers wear face masks and shields and all equipment is disinfected after each use. Please do not come to our school if you have fever or are exhibiting other symptoms of Covid-19 and also please avoid coming to the school with multiple family members or guests, we cannot permit our waiting area to become crowded.
3-Month Package: Buy 11 get 1 FREE (12 lessons for the price of 11)
Families: 5% OFF for each family member (parents and children living at the same address)
Seniors 60+: 10% OFF
CASH / CHECK / DEBIT / MASTERCARD / VISA
Lessons are payable one month in advance, a minimum of 4 at a time.
Lessons can be paid by phone with credit card for your convenience.
Payments for the following month are due on the date of the student’s last paid lesson. Lessons are payable a minimum of 4 lessons at a time. Students may opt for pre-authorized payments by credit-card. Please discuss with an administrator.
· ABSENCE POLICIES
48 HOUR NOTICE FOR ALL ABSENCES
Students must provide 48 hours notice of their impending absence to the school administration by email or by phone. If less than 48 hours notice is provided, the lesson will be forfeited regardless of the reason for the absence: sudden illness, traffic or transit issues, weather issues, etc…
Students are expected to commit to attending their lessons on a weekly basis. In order for a student to truly advance as a musician, and in order to provide our teachers with a steady revenue for a craft in which they have practised and studied countless hours honing, we must discourage truancy and we must set limitations as to the frequency of absences, skipped lessons, furthermore, your consistent attendance can only bring greater benefits to you in the learning of your instrument.
Students may schedule one or more remake lessons within a 12 week period provided advanced notice is given and that there is an availability in the schedule at another day or time within the same week as the student’s regularly scheduled lesson. If there is no availability or there is no suitable alternate time-slot, the student will lose his/her lesson. If a remake lesson is cancelled it cannot be credited.
As a courtesy to your teacher and the administration, please provide us with at least one week’s notice of your intention to quit your music lessons. Please do not assume that a non-payment is a confirmation of your discontinuation. You will be removed from the schedule once when we have received your consent to do so or if we have not received a reply to our renewal confirmation.
In the event that music lessons are cancelled before the end of the paid term, the remaining lessons can either be fully credited for future use (lessons or store purchase) or they can be refunded minus a penalty as provided for by the law. The penalty corresponds to the lowest of the following amounts, $50 or 10 % of the cost of the remaining lessons that have not been taken. The lesser of the two amounts will apply in accordance with the guidelines of the Quebec Consumer Protection Act.
BI-WEEKLY & OCCASIONAL LESSONS
Bi-weekly lessons may be permitted on a case by case basis however please note that bi-weekly time slots cannot be fixed or guaranteed. Students who cannot commit to regular lessons can also enrol as an occasional student and can schedule lessons on an as need basis with a minimum of 24 hours notice.
The administration reserves the right to schedule a substitute teacher in the event of the absence of the student’s regularly scheduled teacher. If for any reason a student is unsatisfied with a lesson given by a substitute, the lesson will be credited.
· PRODUCT & SERVICES
Books & Sheet Music:
Students will be required to purchase a homework/manuscript book as well as a method book which is to be chosen by the teacher depending on the student’s needs or skill level. Students are encouraged to take advantage of our vast on-line sheet music catalog which can be viewed on our website at https://www.
Students who cannot practice at home or prefer to practice somewhere else can rent one of our practice studios for $5 per hour and can be booked in increments of 15 minutes.
Instrument & Equipment Rental:
Students who do not yet own an instrument and who are not ready to commit to purchasing an instrument can take advantage of our rental service from our affiliated music store Marché Muziq.
Our affiliated music store that is directly accessible from our music school located on the second floor. We carry everything from string instruments to percussion instruments. If you do not find what you are looking for in our store, please speak with a school administrator or in-store sales associate. Store telephone: 438-800-7185 Website: https://www.
· CUSTOMER SERVICE
If you have any comments, questions or issues with any of the above policies or services, please let us know. Our aim is to provide you with a rewarding learning experience with a dedicated and professional team. Thank you for choosing our music school, we wish you much joy and success in your musical endeavours!